IT Change Manager

As an IT Change Manager within the banking sector, you play an essential role in delivering qualitative digital services to our customers, ensuring changes to production are successful and compliant to regulatory standards.

Your responsibilities include:

• Leading IT Change Governance Reviews

You facilitate structured change review sessions with agile squads, ensuring all IT modifications comply with internal policies and external regulatory requirements, while enhancing the squads' ability to deliver stable and compliant banking solutions.

• Guard CI/CD Pipelines for Regulated Environments

You promote and oversee the adoption of Continuous Integration and Continuous Deployment practices, streamlining delivery cycles while maintaining traceability, auditability, and control—key pillars in a regulated financial context.

• Generating Data-Driven Insights for Risk Mitigation

You produce detailed analytical reports to monitor the effectiveness of IT changes, identifying trends, risks, and opportunities for improvement to strengthen change management and operational resilience.

• Upskilling Squads on Change Management Protocols

You design and deliver targeted training programs and workshops to ensure squads are equipped with the knowledge and tools to navigate change processes confidently, securely, and in full alignment with banking compliance frameworks.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.

With a passion for continuous improvement and a strategic mindset, you contribute to the success of IT transformations by combining technical expertise, analytical thinking, and strong communication skills.

Your approach is centred on delivering value, fostering collaboration, and embracing innovation:

• Mastering CI/CD to Accelerate Change

You leverage deep knowledge of Continuous Integration and Deployment practices to automate and streamline delivery processes—ensuring fast, secure, and efficient implementation of IT changes.

• Turning Data into Actionable Insights

By applying sharp analytical skills, you decode complex metrics and performance indicators to make informed decisions that elevate the quality, reliability, and stability of software delivery.

• Bridging the Gap Between Tech and Business

You communicate with clarity and empathy across technical and non-technical teams, aligning stakeholders around shared goals and ensuring transparency throughout the delivery lifecycle.

• Thriving in Change and Complexity

In fast-paced environments, you stay agile and solution-oriented—adapting quickly to shifting priorities and turning challenges into opportunities for growth and innovation.

Your competencies

• A bachelor's in computer science or related field
• ITIL (Change) management experience
• Knowledge in Azure DevOps, ServiceNow, Excel (VBA/macro)
• Experience in CI/CD processes and related tools
• Understanding of the Software Development Life Cycle (SDLC)
• Excellent communication, assertive and interpersonal skill
• Ability to work independently and proactively in a team environment

As an IT Change Manager, you will have the opportunity to:

Joining this position means stepping into a fast-paced, forward-thinking environment where your growth is not just encouraged—it's built into the job.

Here's what makes it truly rewarding:

• Accelerated Professional Development

Benefit from continuous learning opportunities, including certifications and advanced training in IT change management, infrastructure, CI/CD, and system reliability. You'll sharpen your expertise while staying ahead of industry standards.

• Cross-Functional Collaboration

Work on impactful projects that span multiple business domains. This exposure enriches your perspective, strengthens your adaptability, and builds a versatile skill set grounded in real-world experience.

• Industry Engagement & Thought Leadership

Attend top-tier conferences and hands-on workshops to stay connected with the latest innovations in change management and continuous delivery. You'll gain fresh insights, expand your network, and bring cutting-edge practices back to your team.

• Increased Visibility in the Organization

Interaction with all levels of the organization and the ING Group. You'll be at the forefront of new projects within the ING Group and regularly participate in meetings with process owners, managers, and colleagues across the company. This ensures you receive optimal involvement and support.

The team

As an IT Change Manager at ING, you'll be an essential member of our dedicated IT team, ensuring smooth IT change delivery that improves customer experiences. Our team works with squads managing on diverse business projects and system enhancements, promoting a collaborative and innovative culture. This role offers opportunities for career growth and the chance to contribute to a team focused on continuous improvement and positive changes within the organization.

Would you like to get to know the department better? Book a coffee with the hiring manager, a team member, or the recruiter. In a second phase you could get to know the job content better via a My Job Your Job.